Freshdesk app for iPhone and iPad
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.
Pros and cons of Freshdesk app for iPhone and iPad
Freshdesk app good for
I use Freshdesk now for many years and I used it in different companies for building and organizing customer support. The web tool is amazing and the app for IPhone and iPad are completely enough to solve easy tickets with automated scenarios or canned responses on the go. Free version of the tool is enough for most of the cases but when you grow you are happy to have a tool you can rely on and you never get good stuff for free. So its totally worth it. Thank you!
The Freahdesk platform, and the app for iOS, is fantastic. Every update makes it better and better.
Freshdesks best solution for your custumer relation. Really !
Perfect for keeping up mobile with open tickets.
I am just missing the access to the knowledge base (solutions)
Therefore 4 stars
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Tut was es verspricht.
Leider gibt es keinen Zugeiff auf die Knowledgebase, daher 4 Sterne.
Looking forward to knowledge base and time tracking being in app. Also push notifications are needed. Otherwise amazing.
Some bad moments
This app is insane!!! The ppl call you at home for no reason within 8 hrs of installing. So invasive. Deletion is happening right now!!!!
No push notifications, and no ipad support makes it pretty useless.
Ive been using the web app to manage my Freshdesk tickets for a while now and Ive got to say this app is perfect. The native UI is a breeze to navigate and the commands are easy to execute. Freshdesk is already the easiest help desk software to manage and now with this app it just got a little more convenient.
I love this app. It gives me the most important functionality for offering support. The design is delightful, easy, and fresh in design, especially compared to Zendesks app. Havent experienced any crashes. Smooth and reliable.
Only thing I wish was that it had FAQ and Forum integration.
Liking this a lot. The implementation is clean and really simple. Hope notifications are on the radar.
This app makes answering customer questions / tickets so much easier!
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