Crashes and much less intuitive than the site.

This app is a good effort towards a capable product however unfortunately falls short in several areas. Simply updating the agent on the ticket cause it to crash. The interface is clunky and frustrating to use. This is a very unfortunate state of affairs for a cloud-based service that is terrific to use on the web. It is even more challenging if you are on an iPad pro as the keyboards are enormous. Hopefully will update it sometime.

mrlgts about Freshdesk